Frequently Asked Questions

What is the Mystershirt concept?

This is the ideal gift for every football fan. You don't know which football shirt you will receive, but you can decide for yourself which shirts you would rather not receive. It is always an authentic shirt including labels. Would you still like to return? Then this can be done for up to 30 days!

Can I return my Mystershirt?

Yes. 30 day return policy. No questions asked.

How fast is the shipping?

Ordered before 4:00 PM, shipped today! Worldwide, your package will arrive within 5 working days from the shipping confirmation. Belgium and the Netherlands usually within 24 hours. Germany 2-3 working days. (in exceptionally busy periods, a package can also be sent the next working day.)

Are all Mystershirt shirts authentic?

Yes! All our shirts are authentic and with labels. You may wonder why we can offer the mystery boxes at such competitive prices, this is mainly due to the fact that we purchase very large numbers of football shirts from clubs / brands / manufacturers. On paper, our mystery boxes are the cheapest way to obtain official football shirts.

I really don't want to receive Real Madrid...

No problem! Indicate in the text box provided which clubs and competitions you want to avoid. We take this into account when preparing your order!

How can I pay?

You can pay with us with almost anything: Bancontact, Credit Card, Paypal, Apple Pay, Klarna, KBC/CBC Payment button, Belfius Direct Net, Bank transfer, Meal, eco and gift vouchers, IDeal, EPS, Giropay and Gift Card.

Why haven't I received confirmation of my order?

If you haven't received an email yet, it probably ended up in your spam box. We also make mistakes sometimes!

How does the concept of the football shirt mystery boxes work?

1. Choose your size.2. Please indicate which clubs, competitions or color you would rather not receive.3. Receive your unique & authentic football shirt (always official and including labels)

What sizes are available?

From children's sizes to 5XL!

What if I order multiple boxes? Are they packaged separately?

Yes! We ensure that each shirt is packaged separately. This way we want to give everyone the ultimate unboxing experience, without charging extra for extra packaging.

Average delivery time: 1-5 working days

~24 hours

(from shipment)

~48 hours

(from shipment)

~1-10 days

(from shipment)

~1-20 days

(from shipment)